Privacy Policy

Thank you for choosing Hope Provides for your online life and career coaching needs. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our coaching services.

Information We Collect

When you visit our website, we do not collect any personal information unless you voluntarily provide it to us through the contact form. The information we collect through the contact form includes your name and email address, which we use solely to respond to your inquiries and provide you with the information or assistance you request. We may use cookies to enhance your browsing experience and gather non-personal information about your usage of our site. The information collected may include your IP address, browser type, device identifiers, and browsing behavior. This information is used solely for analytical purposes to improve our website and services.

Third-Party Services

We utilize third-party services to facilitate scheduling, payments, and coaching sessions. When scheduling sessions, you will be directed to Calendly, a trusted scheduling platform. Session payments are processed securely through Square. All coaching sessions, notes, surveys, contracts, and correspondence are managed through Simply.Coach, a platform that adheres to ISO 27001 compliance, HIPAA-compliance, SOC2, and GDPR-compliance. 

We utilize Zoom for conducting coaching sessions. When scheduling sessions through Calendly and Simply.Coach, you will receive a Zoom meeting link for the session. Please note that while we facilitate the use of Zoom for coaching sessions, Zoom is a separate service with its own privacy policies and data practices. We encourage you to review Zoom's privacy policy for more information about how your personal information is handled when using their service. 

Data Sharing and Disclosure

We are committed to protecting your personal information and will not share or disclose it to third parties except as described in this Privacy Policy or with your consent. However, there are certain circumstances under which we may share your information:

Service Providers: We may share your personal information with trusted service providers who assist us in providing coaching services, managing our website, or conducting business operations. These service providers are contractually obligated to use your information only for the purposes of providing the services we have requested and to maintain the confidentiality and security of your information.

Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, including in response to a subpoena, court order, or government request. We may also disclose your information to enforce our policies, protect our rights or property, or to investigate or prevent illegal activities or fraud.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization as part of the transaction. We will notify you of any such transfer and any changes to the handling of your personal information as a result of the transaction.

Data Integrity

We are dedicated to maintaining the integrity and confidentiality of your personal information. We implement stringent measures to ensure that your data remains accurate, secure, and protected from unauthorized access, alteration, or disclosure. Our commitment to data integrity encompasses the following principles:

Accuracy: We strive to ensure that the personal information we collect from you is accurate, complete, and up-to-date. We encourage you to promptly inform us of any changes to your information to ensure its accuracy.

Security: We employ industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Our coaching platform, Simply.Coach, utilizes secure encryption for data in transfer and data at rest, along with role-based access control to maintain the confidentiality and integrity of your information.

Confidentiality: We respect the confidentiality of your personal information and will only use it for the purposes outlined in this Privacy Policy. We do not sell or rent your personal information to third parties for marketing purposes.

Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We regularly review and securely dispose of any unnecessary or outdated information.

Accountability: We are committed to accountability and transparency in our data handling practices. If you have any questions, concerns, or requests regarding the integrity of your personal information, please contact us using the information provided below.

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of data.

Your Rights and Choices

You have the right to manage your cookie preferences through your web browser settings. You also have the right to access, update, or delete your personal information. If you would like to exercise any of these rights or if you have any questions or concerns about our Privacy Policy or data practices, please contact us by clicking the button below.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.